RS789 Privacy Policy – How We Protect Your Data

1. Introduction

RS789 ("we", "us", "our") is committed to protecting the privacy of everyone who uses our platform. This Privacy Policy explains how we collect, use, store and protect personal information when you visit rs789.vin, use our mobile app, create an account, make deposits or withdrawals, place bets, play games, or communicate with our support team.

We understand that privacy matters deeply to our players in Pakistan. When you trust us with your personal details and payment information, we take that responsibility seriously. This policy is written in plain, straightforward language so you can understand exactly what happens with your data — not buried in legal jargon that is difficult to follow.

By using any part of the rs789 platform, you acknowledge that you have read and understood this Privacy Policy. If you have any concerns or questions, our support team is available 24/7 to assist you.

2. Information We Collect

We collect information in three main ways: directly from you, automatically through your use of the platform, and from third-party payment providers.

Information You Provide Directly

• Full name and date of birth (required for age verification)
• Email address and mobile number
• CNIC number or other identity document details when required for account verification
• Residential address
• Login credentials (username and encrypted password)
• Communications with our support team via live chat or email
• Responsible gaming preferences such as deposit limits or self-exclusion requests

Information Collected Automatically

• Device type, operating system and browser version
• IP address and approximate location
• Pages visited, time spent on each section, and links clicked
• Session duration and gameplay activity (games played, bets placed, wagering history)
• App usage data when using the rs789 mobile app
• Cookies and similar tracking technologies (see Section 7)

Information from Payment Providers

When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast, bank transfer or supported cards, we receive confirmation of the transaction from the payment provider. We do not store full card numbers or mobile wallet PINs — only the transaction reference, amount in PKR, and confirmation status.

3. How We Use Your Data

RS789 uses your personal information for the following purposes:

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to provide the services you have signed up for — running your account, processing transactions, and settling bets.
• Legitimate interests: We process certain data to protect the platform and our users from fraud, maintain security, and improve our services.
• Legal obligations: We are required to verify your identity and maintain certain records to comply with applicable anti-money laundering and responsible gaming requirements.
• Consent: Where you have explicitly agreed — for example, to receive marketing communications — we process your data on the basis of that consent. You may withdraw consent at any time.

5. Sharing Your Data

RS789 does not sell, rent or trade your personal data to any third party for commercial purposes. We may share your information in the following limited circumstances:

• Payment providers: We share transaction details with JazzCash, Easypaisa, Raast, banks and card processors solely to complete your requested transactions. These providers operate under their own privacy policies and are bound by data protection obligations.
• Identity verification services: Where required to verify your identity or age, we may share relevant details with trusted verification partners. These partners are contractually bound to use the data only for the stated purpose.
• Technology and platform providers: We work with hosting, analytics and software providers who process data on our behalf under strict data processing agreements.
• Legal requirements: We may disclose personal data if required to do so by law or in response to a valid legal request from an authority. In such cases, we will disclose only what is strictly required.
• Business transfers: In the event of a merger, acquisition or sale of assets, your data may be transferred as part of that transaction. You will be notified of any such change and your rights will be maintained.

In all cases where data is shared, we require the recipient to maintain appropriate security standards and to use your data only for the specified purpose.

6. Payment Data

RS789 takes the security of financial data very seriously. When you make a deposit or withdrawal in PKR, your payment details are handled as follows:

• All payment pages and API communications use TLS encryption to protect data in transit.
• Full card numbers, CVV codes and mobile wallet PINs are never stored on rs789 servers. Payment details are tokenised by the relevant payment provider.
• We retain only the minimum payment information necessary to process transactions, handle disputes, and comply with anti-money laundering requirements — specifically transaction references, amounts, dates and the payment method type.
• Withdrawal requests are only processed to payment methods registered in your own name, matching your verified rs789 account. This protects you against unauthorised fund transfers.

7. Cookies

RS789 uses cookies and similar technologies on our website and app. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the platform.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These enable secure login, session management and basic navigation. They cannot be disabled without affecting your ability to use the platform.
• Functional cookies: Remember your preferences such as language settings, preferred games and responsible gaming limits.
• Analytics cookies: Help us understand how players use the platform so we can improve the experience. Data collected is aggregated and anonymised where possible.
• Marketing cookies: Used to show you relevant promotions and offers. These are only placed where you have given consent.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is placed. Please note that disabling essential cookies may affect the functionality of the rs789 platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

8. Data Retention

We retain your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Specific retention periods include:

• Account data: Retained for the duration of your account and for a reasonable period after closure to handle any outstanding disputes, chargebacks or legal claims.
• Transaction records: Financial transaction records including PKR deposits and withdrawals are retained for the period required under applicable anti-money laundering rules.
• Support communications: Records of live chat and email communications with our support team are retained for quality assurance and dispute resolution purposes.
• Identity verification documents: Copies of verification documents such as CNIC scans are retained for the period required to comply with our know-your-customer obligations.
• Marketing data: Retained until you withdraw consent or opt out of communications.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you personally.

9. Data Security

Protecting your personal information is a core priority for RS789. We implement a range of technical and organisational security measures to protect your data against unauthorised access, loss, alteration or disclosure.

• All data transmitted between your device and our servers is protected with TLS (Transport Layer Security) encryption.
• Passwords are stored using one-way hashing — we cannot see your password, only verify it at login.
• Access to personal data within rs789 is restricted on a need-to-know basis. Staff members can only access the data required to perform their specific role.
• Our servers are hosted in secure data centres with physical and digital access controls.
• We carry out regular internal reviews of our security practices and update our measures as threats evolve.

While we take all reasonable precautions, no system is completely immune to risk. You also play an important role in keeping your account secure — use a strong, unique password, do not share your login details, and log out of your account when using a shared device.

10. Your Rights

As an rs789 user, you have the following rights in relation to your personal data:

• Right of access: You can request a copy of the personal data we hold about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account information directly from your account settings.
• Right to erasure: You may request deletion of your personal data. We will fulfil this request where we are not legally required to retain the data. Note that some data — such as transaction records — may need to be retained for a specified period regardless of a deletion request.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a dispute or complaint is being resolved.
• Right to data portability: You can request a copy of your data in a commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent — such as marketing communications — you can withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You can object to processing based on legitimate interests, including direct marketing.

To exercise any of these rights, contact our support team via live chat or email. We will respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before processing a request.

11. Minors

RS789 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. Our registration process includes age verification steps, and we may request proof of age at any point during account use.

If we become aware that a minor has registered an account or provided us with personal data, we will immediately close the account and delete all associated personal data. If you are a parent or guardian and believe your child has registered on rs789, please contact our support team straight away so we can take appropriate action.

12. Policy Changes

RS789 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable requirements. When we make significant changes, we will notify registered users via email or an in-platform notification.

The updated Privacy Policy will always be available on this page with a revised "Last updated" date at the top. We encourage you to review this page periodically. Continued use of the rs789 platform after changes are published constitutes your acknowledgement of the updated policy.

13. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or your personal data, please get in touch with our team:

• Live Chat: Available directly on the rs789 platform and mobile app — the fastest way to reach us.
• Email: [email protected]
• FAQ: Visit our FAQ page for answers to common privacy and account questions.

We aim to respond to all privacy-related enquiries within 48 hours. For urgent matters such as suspected unauthorised access to your account, please use live chat for an immediate response.