Help Centre

RS789 Frequently Asked Questions

Everything Pakistani players most commonly ask about rs789 — deposits, withdrawals, cricket betting, account access, bonuses and responsible gaming — all answered clearly in one place.

All Topics Account Deposits Withdrawals Betting Games Bonuses App

Welcome to the RS789 Help Centre. This FAQ page is written specifically for Pakistani players who want straight answers without having to dig through pages of small print. Whether you are brand new to rs789 and trying to figure out how to get started, or you are an existing member with a question about your withdrawal or a bonus offer, this page covers the topics that come up most often.

RS789 was built with Pakistani players in mind from day one. Everything on the platform — deposits, withdrawals, sports betting, live casino, bingo and fish games — operates in PKR. Payment methods include the ones most familiar to Pakistani users: JazzCash, Easypaisa, Raast and standard bank transfer. The questions and answers below reflect the real things our members ask, organised by topic so you can find what you need quickly.

If your question is not covered here, the rs789 live chat support team is available 24 hours a day, seven days a week. You can reach them directly from within your account once you are logged in.

Account

Account & Registration

Visit rs789.vin/register or open the rs789 app and tap Register. You will need your Pakistani mobile number, a strong password and your full name as it appears on your CNIC. The whole registration takes under two minutes. Once your mobile number is verified via OTP, your account is active and ready to use.

Completely free. Creating an rs789 account costs nothing and there are no subscription or maintenance fees. You only spend money when you actively deposit and choose to play. There are no hidden charges just for having an account.

You must be 18 years of age or older. RS789 is strictly an adult platform. Age verification is carried out during registration and may be requested again at the withdrawal stage. Any account found to belong to someone under 18 will be closed immediately.

No. RS789 operates a strict one-account-per-person policy. Creating multiple accounts, or registering on behalf of someone else, is not allowed and will result in the affected accounts being closed. If you have lost access to your existing account, contact live chat support rather than creating a new one.

On the login page, tap "Forgot your password?" and enter your registered Pakistani mobile number. You will receive a one-time verification code via SMS. Enter the code, set a new password, and you are back in. If you no longer have access to your registered number, reach out to the live chat support team for manual account recovery assistance.

Account verification is typically required before processing larger withdrawals. You may be asked to submit a copy of your CNIC to confirm your identity. To update your registered mobile number or other personal details, go to Account Settings after logging in. For security reasons, some changes may require verification via your current registered number before taking effect.
Deposits

Deposits & Payments

RS789 supports JazzCash, Easypaisa, Raast, direct bank transfer, debit/credit cards and mobile wallets — all in PKR. JazzCash and Easypaisa are the most popular choices among Pakistani members because deposits typically arrive within seconds. For full details on each method visit the Deposit page.

JazzCash and Easypaisa deposits are processed instantly in most cases — your PKR balance updates within seconds of the transaction completing. Bank transfers can take anywhere from a few minutes to a few hours depending on your bank. If your deposit has not appeared after two hours, take a screenshot of the transaction confirmation and share it with live chat support who can investigate immediately.

Yes, there is a minimum deposit threshold which may vary depending on the payment method you choose. JazzCash and Easypaisa typically have a lower minimum than bank transfer. The exact current minimums are displayed on the Deposit page when you select your preferred method. RS789 does not charge any fees on top of your deposit amount.

RS789 is built for Pakistani players and operates entirely in PKR. All deposits, balances, bets and withdrawals are handled in Pakistani Rupees. If your bank card is linked to a foreign currency account, your bank may apply a conversion fee on their end — check with your card issuer if you are unsure.
Withdrawals

Withdrawals & Cash Out

Log in to your account and go to the Withdrawal page. Select your preferred method — JazzCash, Easypaisa, Raast or bank transfer — enter the amount you want to withdraw, and confirm. Withdrawals are sent to the same account or wallet you used for your most recent deposit. Make sure your account details are correct before confirming.

Most withdrawals to JazzCash and Easypaisa are processed within a few hours. Bank transfers typically take one to two business days. The processing time shown on the Withdrawal page reflects current estimates. First-time withdrawals may take slightly longer due to identity verification requirements. Your withdrawal status is visible in your account transaction history in real time.

The most common reasons for a withdrawal delay or rejection are: incomplete identity verification, an active bonus with wagering requirements not yet met, account details that do not match what was submitted during registration, or a withdrawal request made to a different account than the one used for deposits. Check your account notification centre for specific details, and contact live chat support if you need clarification.

Yes, minimum and maximum withdrawal limits apply and vary by payment method. Current limits are displayed on the Withdrawal page when you select your method. If you need to withdraw an amount above the standard daily limit, contact support in advance to discuss your options.
Betting

Sports Betting & Cricket

RS789 covers all major cricket formats — Pakistan Super League (PSL), T20 internationals, ODIs, Test matches and ICC tournaments. PSL is the most popular among Pakistani members and gets the most extensive market coverage including in-play betting, match winner, top batsman, total runs, over-by-over markets and more. International cricket featuring the Pakistan national team is also covered in full. Visit the Betting page for a full list of currently active markets.

Yes. Live in-play betting is one of the most used features at rs789 among Pakistani cricket fans. Odds update in real time as overs progress, wickets fall and run rates shift. You can bet on the next over, the current session, the match winner and many other markets while the game is happening. The rs789 app makes in-play betting especially convenient during evening PSL matches.

Yes. While cricket dominates the betting activity on rs789, football and esports markets are also available. Major international football leagues and tournaments are covered with pre-match and in-play options. Esports titles popular with Pakistani players are listed in the sportsbook as well. Check the Betting section to see what is available at any given time.

If a match is abandoned before the minimum number of overs required for an official result, most bets will be voided and your stake returned to your PKR wallet. If a match is postponed and rescheduled within a reasonable timeframe, bets typically remain valid. The specific rules for each market type are outlined in the Terms and Conditions. Check your bet history or contact support if you are unsure about a particular outcome.
Games

Casino, Bingo & Fish Games

The Game Lobby includes live casino tables (Baccarat, Blackjack, Roulette, game shows), a large collection of video slots with varying themes and bonus features, and specialty games. Live casino tables run around the clock with real dealers. New games are added regularly, so the lobby is updated frequently. All games are available in PKR.

RS789 Bingo runs continuous sessions throughout the day and night, so you can join a room at any time. You purchase bingo tickets in PKR before each round starts, numbers are drawn automatically, and prizes are awarded to whoever completes the required pattern first. Multiple rooms with different ticket prices and prize pools run simultaneously, giving you options regardless of your budget.

Fish Games are arcade-style shooting games where you aim and fire at fish swimming across the screen. Different fish carry different point values, and your winnings depend on which fish you catch. You control the power of your shots, which affects how many credits you spend per shot. They are fast-paced and straightforward — popular with Pakistani members who want a break from traditional casino formats.

Some slots and specialty games offer a demo or practice mode that lets you try the mechanics without using real money. Live casino tables and bingo rooms typically require real-money stakes as they involve live sessions with other players. Check the game lobby — titles that support demo play are usually marked. You must be logged in to access demo mode on most games.
Bonuses

Bonuses & Promotions

New members are typically offered a welcome bonus on their first deposit. The exact offer and amount varies depending on current promotions — the most up-to-date offers are displayed on the home page and in your account dashboard once you register. Bonus terms including wagering requirements are always listed clearly alongside each offer.

A wagering requirement means you need to bet your bonus amount a certain number of times before you can withdraw it as cash. For example, a bonus with a 10x wagering requirement means if you received a PKR 1,000 bonus, you need to place PKR 10,000 in total bets before that bonus converts to withdrawable cash. Progress toward the requirement is tracked in your account. Always read the bonus terms before accepting an offer.

Yes. Most bonuses at rs789 have an expiry period — commonly 7 to 30 days from the date the bonus is credited, depending on the offer. If wagering requirements are not met within the validity period, the bonus and any associated winnings will be removed from your account. The expiry date for any active bonus is always visible in your account's promotions section.
App

RS789 Mobile App

Visit the App page on rs789.vin for full download instructions for both Android and iOS. The Android APK can be downloaded directly from the site — you may need to enable installation from unknown sources in your phone settings, which is standard for any APK downloaded outside the Play Store. iOS users can follow the instructions on the App page for their device.

Yes, completely free. Downloading and installing the rs789 app costs nothing. The app is lightweight and runs well on mid-range Android devices which are common across Pakistan. It is optimised for Pakistani mobile networks including 3G and 4G connections so performance stays smooth even on slower data.

Yes. The rs789 app gives you full access to every feature available on the desktop site — sports betting, live cricket markets, PSL in-play odds, the full game lobby, bingo, fish games, deposits, withdrawals, bonuses and account settings. The app interface is designed specifically for mobile touch screens, making it more convenient than using a browser on your phone for most tasks.

Why Pakistani Players Choose RS789

Beyond the FAQs — here is what makes rs789 a platform worth sticking with.

Full PKR Support

Everything on rs789 works in Pakistani Rupees. No currency conversion, no hidden exchange fees. Deposit with JazzCash, Easypaisa or bank transfer and play in PKR from the first second.

PSL & Cricket First

RS789 prioritises cricket betting with deep market coverage of PSL, T20 internationals and ICC events. Live in-play betting lets you act ball by ball throughout every match.

Instant Deposits

JazzCash and Easypaisa deposits land in your PKR wallet within seconds. No waiting around — your balance is ready to use the moment the transfer confirms on your end.

Secure & Private

Your account, funds and personal information are protected with encryption. RS789 does not share your data with third parties and handles all transactions securely.

24/7 Live Support

The rs789 support team is available around the clock. Whether it is a deposit question at midnight or a withdrawal issue on a match day, live chat is always there to help quickly.

Mobile-Optimised App

The rs789 app is built for Pakistani phones and networks. Lightweight, fast and designed for one-handed use — perfect for checking live cricket odds and betting on the go.

Responsible Gaming

Playing Responsibly at RS789

Gaming and betting on rs789 are meant to be enjoyable activities. The platform is intended for adults aged 18 and above who choose to participate for entertainment, not as a way to generate income or recover losses. Keeping your experience positive comes down to a few practical habits that every member should keep in mind.

Set a budget before you start. Decide how much PKR you are comfortable spending in a session or over a week, and stick to that amount. Your rs789 account allows you to set deposit limits from within your account settings — use this feature to make budget management automatic rather than relying on willpower alone.

Keep track of time. It is easy to lose track of how long you have been playing, especially during a long PSL match or a late-night casino session. Set a time limit before you start and take regular breaks. The rs789 app can send session notifications to help you stay aware.

Never chase losses. If you have had an unlucky session and spent your planned budget, stop there. Chasing losses by depositing more in an attempt to recover is one of the most common ways that gaming stops being fun. Take a break, come back another day.

If you feel that gaming is affecting your daily routine, relationships or finances in a negative way, please consider taking a break. You can self-exclude or set cooling-off periods through your account settings. Speak to someone you trust or contact a professional support service.

Visit the Responsible Gaming page for full information on the tools and resources available to you as an rs789 member.

Live Chat Support

Available 24/7 from within your account. The fastest way to get help with any account, deposit, withdrawal or technical issue.

Email Support

For non-urgent queries, you can reach the rs789 support team at [email protected]

Response Times

Live chat responses are typically under 2 minutes. Email responses are sent within 24 hours on business days.

Self-Exclusion Tools

Need a break? Set deposit limits, session reminders or a full self-exclusion period directly from your account settings at any time.

Still Have Questions? We Have Got You Covered

If your question was not answered above, the rs789 live chat team is online around the clock to help. Or if you are ready to get started, registration takes under two minutes — your PKR wallet, cricket betting and full game lobby are waiting.

Register Free Now Login to Your Account

18+ only. Play within your means. Gaming should always be enjoyable.